Job description
Find out what we really do at Lucca
At Lucca, we design an HR platform that makes life easier for every employee.
With our suite of software, we automate internal processes to free up companies’ time: fewer tedious tasks, more energy for what really matters.
Today, we are over 800 Luccasians based in Paris, Nantes, Marseille, Barcelona, Munich, and Geneva, and more than 8,700 clients already trust us.
Let’s get concrete: what will you be doing?
In order to continue our expansion in this market, we are looking for a Working Student to support our growing Customer Success team in Germany.
Purpose of the job:
Support the deployment and configuration of Lucca solutions.
Guide our clients through issues and questions about the solutions.
Contribute to our onboarding and support materials.
Help shape our Customer Care processes in Germany.
Details of the tasks :
Your missions can evolve based on your skills and experience, but here are the main tasks you will do on a daily basis:
Support the roll-out of solutions (project management and implementation)
- Help configure the environment according to the clients’ specifications.
- Test the configurations before client meetings and the go-live.
- Structure and import user and legacy data.
- Support the Go-live and the follow-up during the first weeks of use.
- Collect product feedback and condense it for our product team.
- Adapt our software to the customer’s local context in Germany.
Customer Care (support, account management)
- Respond to clients’ questions by finding solutions to their problems.
- Identify common issues and improve our client onboarding processes and/or materials accordingly.
- Continuously train yourself on our solutions.
- Take on a major role in shaping our Customer Care processes in Germany.
- Identify new cross sell or upsell opportunities for CS and Sales.
- Help us maintain a 97% satisfaction rate (while aiming for 98% 🙂).
Beyond that, depending on your skills and interests, you will have a chance to support our expansion inside Germany. This can mean taking on small strategic projects, as well as supporting other departments, such as the Country Manager, Marketing or Sales, as well.
Profile required
Sounds a bit like you, doesn’t it?
❏ You are working towards a university degree with at least two semesters remaining.
❏ You have a Tech / SaaS affinity. Implementing softwares excites you.
❏ You are looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ You speak German at a native level and you have a strong command of English. French skills are not needed, but a plus.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.
And now, our selection process.
Step 1: Screening interview with HR (30')
Step 2: Interview with Stefan, Customer Success Consultant (60')
Step 3: Technical interview with Stefan followed by an interview with Marek, the Country Manager in Germany (60') and a coffee with the team
Company description
🇩🇪 Lucca ist eine HR- und Finanzplattform, die eine klare Linie durch das Labyrinth administrativer und personalbezogener Prozesse zieht.
Mit anderen Worten: Wir helfen Unternehmen, effizienter zu werden, indem wir die Produktivität und das Engagement ihrer Mitarbeitenden steigern.
Zu diesem Zweck entwickeln wir Software, die das Arbeitsleben für Mitarbeitende, ihre Führungskräfte und Personalverantwortliche vereinfacht.
Und zum Abschluss ein kleiner kultureller Einblick:
✔︎ Die Gehälter bei Lucca sind zu 100 % transparent.
✔︎ Nach drei Jahren im Unternehmen kann jede*r Mitarbeitende in einem speziellen Ausschuss sein oder ihr eigenes Gehalt selbst festlegen.
🇬🇧Lucca is an HR and finance platform that draws straight lines through the maze of administrative and HR processes.
In other words, we help companies become more efficient by boosting employee productivity and engagement. To achieve this, we develop software that simplifies life for employees, their managers, and HR professionals.
And to wrap up, a quick cultural highlight:
✔︎ Salaries at Lucca are 100% transparent
✔︎ After three years with the company, every employee can set their own salary during a dedicated committee.