Job description
๐ผ Working student contract
๐ Bachelorโs or Masterโs degree in Business, Sales, Marketing or equivalent is required
๐ฐ Between โฌ17 and โฌ18 per hour, depending on level of education
๐ Munich
๐ Lucca is going global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).
๐๐ข๐ฌ๐๐จ๐ฏ๐๐ซ ๐ฐ๐ก๐๐ญ ๐ฐ๐ ๐๐จ ๐๐ญ ๐๐ฎ๐๐๐
Lucca is a European HR software company that is expanding rapidly in Germany, ๐๐ง๐ ๐ฐ๐ ๐ฐ๐๐ง๐ญ ๐ฒ๐จ๐ฎ ๐ญ๐จ ๐ ๐ซ๐จ๐ฐ ๐ฐ๐ข๐ญ๐ก ๐ฎ๐ฌ.
Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across ๐๐๐+ ๐๐จ๐ฎ๐ง๐ญ๐ซ๐ข๐๐ฌ, weโre building on a strong foundation while accelerating our international footprint, driving forward with an ๐๐ฏ๐๐ซ๐๐ ๐ ๐๐ง๐ง๐ฎ๐๐ฅ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐จ๐ ๐๐%.
๐๐จ๐ฎ๐ซ ๐ซ๐จ๐ฅ๐
In order to continue our expansion in this market, we are looking for a Working Student to support our growing Customer Success team in Germany.
๐๐ง๐, ๐ฐ๐ก๐๐ญ ๐ฐ๐ข๐ฅ๐ฅ ๐ฒ๐จ๐ฎ ๐๐จ ๐๐ฑ๐๐๐ญ๐ฅ๐ฒ?
- Support the deployment and configuration of Lucca solutions.
- Guide our clients through issues and questions about the solutions.
- Contribute to our onboarding and support materials.
- Help shape our Customer Care processes in Germany.
Your missions can evolve based on your skills and experience, but here are the main tasks you will do on a daily basis:
๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ญ๐ก๐ ๐ซ๐จ๐ฅ๐ฅ-๐จ๐ฎ๐ญ ๐จ๐ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ (๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ง๐ ๐ข๐ฆ๐ฉ๐ฅ๐๐ฆ๐๐ง๐ญ๐๐ญ๐ข๐จ๐ง):
- Help configure the environment according to the clientsโ specifications.
- Test the configurations before client meetings and the go-live.
- Structure and import user and legacy data.
- Support the Go-live and the follow-up during the first weeks of use.
- Collect product feedback and condense it for our product team.
- Adapt our software to the customerโs local context in Germany.
๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ (๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, ๐๐๐๐จ๐ฎ๐ง๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ):
- Respond to clientsโ questions by finding solutions to their problems.
- Identify common issues and improve our client onboarding processes and/or materials accordingly.
- Continuously train yourself on our solutions.
- Take on a major role in shaping our Customer Care processes in Germany.
- Identify new cross sell or upsell opportunities for CS and Sales.
- Help us maintain a 97% satisfaction rate (while aiming for 98% ๐).
Beyond that, depending on your skills and interests, you will have a chance to support our expansion inside Germany. This can mean taking on small strategic projects, as well as supporting other departments, such as the Country Manager, Marketing or Sales, as well.
Profile required
๐๐จ๐ฎ๐ง๐๐ฌ ๐ ๐๐ข๐ญ ๐ฅ๐ข๐ค๐ ๐ฒ๐จ๐ฎ, ๐๐จ๐๐ฌ๐งโ๐ญ ๐ข๐ญ?
โ You are working towards a university degree with at least two semesters remaining.
โ You have a Tech / SaaS affinity. Implementing softwares excites you.
โ You are looking for a dynamic work environment with varied missions requiring versatility and organization.
โ You speak German at a native level and you have a strong command of English. French skills are not needed, but a plus.
โ Clear and structured oral and written communication.
โ Taste for human contact and pedagogy.
โ An aptitude for solving practical and sometimes technical problems.
โ A sense of service and a taste for things well done.
๐๐ง๐ ๐ง๐จ๐ฐ, ๐จ๐ฎ๐ซ ๐ซ๐๐๐ซ๐ฎ๐ข๐ญ๐ฆ๐๐ง๐ญ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ (in German and in English):
๐๐ญ๐๐ฉ ๐: Screening interview with HR (30')
๐๐ญ๐๐ฉ ๐: Interview with Stefan, Customer Success Consultant (60')
๐๐ญ๐๐ฉ ๐: Technical interview with Stefan followed by an interview with Marek, the Country Manager in Germany (60') and a coffee with the team
Company description
Lucca is a European HR software company that is growing rapidly across Europe.
Our mission is simple: we build intuitive solutions that automate HR and administrative processes, helping thousands of companies save time and focus on what truly matters : their people and their business.
We are more than 800 experts based in Germany, France, Spain, and Switzerland, serving 8,700 clients in over 140 countries. With an average annual growth of 40%, we are expanding our international footprint while building on a solid foundation.
At Lucca, we value transparency, autonomy, high standards, and a professional work culture that allows everyone to contribute their best.
We also invest in team development and community: regular company seminars, team-building activities, onboarding programs, and events that strengthen collaboration and engagement.
Join us and take part in shaping the future of HR software in Germany and beyond.
๐ฆ๐๐ถ๐น๐น ๐ต๐ฒ๐ฟ๐ฒ?
Check out our latest news on our LinkedIn page.
๐๐ถ๐ณ ๐ซ๐ฐ๐ฃ ๐ฐ๐ฑ๐ฆ๐ฏ๐ช๐ฏ๐จ๐ด ๐ข๐ณ๐ฆ ๐ฐ๐ฑ๐ฆ๐ฏ ๐ต๐ฐ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฆ๐ฆ๐ด ๐ณ๐ฆ๐ค๐ฐ๐จ๐ฏ๐ช๐ป๐ฆ๐ฅ ๐ข๐ด ๐ธ๐ฐ๐ณ๐ฌ๐ฆ๐ณ๐ด ๐ธ๐ช๐ต๐ฉ ๐ฅ๐ช๐ด๐ข๐ฃ๐ช๐ญ๐ช๐ต๐ช๐ฆ๐ด.
Job offer published on 1/13/2026