Job description
๐ผ Permanent contract
๐Munich
๐ On-site or hybrid (2 days of remote work per week)
๐ Lucca is going global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).
๐๐ข๐ฌ๐๐จ๐ฏ๐๐ซ ๐ฐ๐ก๐๐ญ ๐ฐ๐ ๐๐จ ๐๐ญ ๐๐ฎ๐๐๐
Lucca is a European HR software company that is expanding rapidly in Germany, ๐๐ง๐ ๐ฐ๐ ๐ฐ๐๐ง๐ญ ๐ฒ๐จ๐ฎ ๐ญ๐จ ๐ ๐ซ๐จ๐ฐ ๐ฐ๐ข๐ญ๐ก ๐ฎ๐ฌ.
Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across ๐๐๐+ ๐๐จ๐ฎ๐ง๐ญ๐ซ๐ข๐๐ฌ, weโre building on a strong foundation while accelerating our international footprint, driving forward with an ๐๐ฏ๐๐ซ๐๐ ๐ ๐๐ง๐ง๐ฎ๐๐ฅ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐จ๐ ๐๐%.
๐๐จ๐ฎ๐ซ ๐ซ๐จ๐ฅ๐
In order to continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join our growing team in Germany. You will be a cornerstone of this adventure!
๐๐ก๐๐ญ ๐ฐ๐ข๐ฅ๐ฅ ๐ฒ๐จ๐ฎ ๐๐ ๐๐จ๐ข๐ง๐ ?
- Onboard new customers and lead the roll-out of their Lucca solutions.
- Follow up the customers on their needs over time and respond to new functional requirements, to ensure a happy and growing customer base.
- "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Germany.
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:
๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐จ๐ง๐๐จ๐๐ซ๐๐ข๐ง๐ (๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ง๐ ๐ข๐ฆ๐ฉ๐ฅ๐๐ฆ๐๐ง๐ญ๐๐ญ๐ข๐จ๐ง):
- Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
- Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
- Gather the customer's initial needs and suggest an appropriate response.
- Adapt our software to the customerโs local context in Germany.
- Train the administrators to use our software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.
๐
๐จ๐ฅ๐ฅ๐จ๐ฐ-๐ฎ๐ฉ ๐จ๐ ๐๐๐ฒ ๐๐๐๐จ๐ฎ๐ง๐ญ๐ฌ (๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, ๐๐๐๐จ๐ฎ๐ง๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ):
- Keep a close eye on the satisfaction of your most important customers.
- Support these customers in case of level 2 issues.
- Carry out post-implementation check-ups.
- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).
- Be proactive in presenting new products that may address a customer's past issues.
๐๐จ๐ง๐ญ๐ซ๐ข๐๐ฎ๐ญ๐ข๐จ๐ง ๐ญ๐จ ๐ญ๐ก๐ ๐ฅ๐จ๐๐๐ฅ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐๐ง๐ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐จ๐ฎ๐ฌ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐๐ฆ๐๐ง๐ญ ๐จ๐ ๐ญ๐ก๐ ๐๐ ๐๐๐ญ๐ข๐ฏ๐ข๐ญ๐ฒ ๐ข๐ง ๐๐ฎ๐๐๐:
- Participate in numerous cross-functional side projects.
- Adapt our offer and strengthen the market-fit of our solutions for the German market.
- Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
- Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
- Follow and participate in some projects from the pre-sales phase, supporting the sales team.
- Demonstrate autonomy and initiative in our agile mode of operation.
Profile required
๐๐จ๐ฎ๐ง๐๐ฌ ๐ ๐๐ข๐ญ ๐ฅ๐ข๐ค๐ ๐ฒ๐จ๐ฎ, ๐๐จ๐๐ฌ๐งโ๐ญ ๐ข๐ญ?
Youโre the right fit if you:
โ You have prior experience in a project management role (at least 2-3 years).
โ You have a Tech / SaaS affinity. You are experienced in implementing softwares.
โ You donโt need prior HR knowledge, but it would be a plus.
โ A willingness to be a key player in this adventure, contributing to the German market's growth.
โ Looking for a dynamic work environment with varied missions requiring versatility and organization.
โ Comfortable and eager to work with both local businesses and key accounts (C-Level).
โ You speak German at a native level and you have a strong command of English.
โ Clear and structured oral and written communication.
โ Taste for human contact and pedagogy.
โ An aptitude for solving practical and sometimes technical problems.
โ A sense of service and a taste for things well done.
๐๐ง๐ ๐ง๐จ๐ฐ, ๐จ๐ฎ๐ซ ๐ซ๐๐๐ซ๐ฎ๐ข๐ญ๐ฆ๐๐ง๐ญ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ (in German and in English):
๐๐ญ๐๐ฉ ๐: Screening interview with HR (30')
๐๐ญ๐๐ฉ ๐: Interview with the Country Manager (60')
๐๐ญ๐๐ฉ ๐: Case study + quick chat with team members
๐๐ญ๐๐ฉ ๐: Final Talk (45'): meet more of the team and see what Luccaโs all about
Company description
Lucca is a European HR software company that is growing rapidly across Europe.
Our mission is simple: we build intuitive solutions that automate HR and administrative processes, helping thousands of companies save time and focus on what truly matters : their people and their business.
We are more than 800 experts based in Germany, France, Spain, and Switzerland, serving 8,700 clients in over 140 countries. With an average annual growth of 40%, we are expanding our international footprint while building on a solid foundation.
At Lucca, we value transparency, autonomy, high standards, and a professional work culture that allows everyone to contribute their best.
We also invest in team development and community: regular company seminars, team-building activities, onboarding programs, and events that strengthen collaboration and engagement.
Join us and take part in shaping the future of HR software in Germany and beyond.
๐ฆ๐๐ถ๐น๐น ๐ต๐ฒ๐ฟ๐ฒ?
Check out our latest news on our LinkedIn page.
๐๐ถ๐ณ ๐ซ๐ฐ๐ฃ ๐ฐ๐ฑ๐ฆ๐ฏ๐ช๐ฏ๐จ๐ด ๐ข๐ณ๐ฆ ๐ฐ๐ฑ๐ฆ๐ฏ ๐ต๐ฐ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฆ๐ฆ๐ด ๐ณ๐ฆ๐ค๐ฐ๐จ๐ฏ๐ช๐ป๐ฆ๐ฅ ๐ข๐ด ๐ธ๐ฐ๐ณ๐ฌ๐ฆ๐ณ๐ด ๐ธ๐ช๐ต๐ฉ ๐ฅ๐ช๐ด๐ข๐ฃ๐ช๐ญ๐ช๐ต๐ช๐ฆ๐ด.
Job offer published on 1/13/2026