Job description
We are seeking a highly organised and detail-oriented Operations & Client Services Executive to join our team on a 12-month fixed-term maternity cover contract. This role sits at the heart of our operations and client services function, supporting hospitality partners and private clients.
KEY REPONSIBILITIES
- Processing in-bond and duty-paid orders and deliveries across the hospitality sector and private clients
- Liaising with bonded warehouses, including following up on deliveries and resolving any delivery-related issues
- Providing stock landing support to warehouse and tracking goods into the ERP system
- Managing general stock control, stock takes and reconciliation on UK warehouse
- Processing sales invoices and sharing documentation with clients
- Liaising with the factoring company, including invoice submission and responding to queries
- Managing all aspects of customer service via email and telephone
- Supporting hospitality-led tastings and private client events
- Managing ad hoc administrative and logistical tasks to ensure smooth day-to-day operations
- Supporting the implementation and testing of the new ERP system
PACKAGE & BENEFITS
- Salary: £30,000 – £32,000 + Pension + BUPA Medical Insurance
- Hours: 37,5 hours per week
- Location: Central London - Office-based role (minimum 4 days per week)
- 25 days holiday plus bank holidays
- Staff discount
- Access to trade events and producer visits
Profile required
ABOUT YOU
- Excellent attention to detail
- Strong communication skills
- Process-driven and proactive problem solver
- Advanced Excel skills (pivot tables, VLOOKUP, formulas)
- Wine industry and UK bonded warehouse knowledge
- English is required as the day-to-day working - French speaking is desirable.
- ERP knowledge (Microsoft Dynamics 365 Business Central preferred)
Company description
360Wine gathers premium wine distribution companies on the main fine wine markets.
In France with Cavissima, In the UK and the US with Wine Source, in Asia with Vintage, 360Wine has a reliable distribution channel for premium wineries, restaurants, hotels, collectors and all wine lovers.
Online and offline, B2B and B2C, with a worldwide footprint on markets : 360Wine is a 360 degrees
partner for premium wines.
Among the Group's brands:
Cavissima, Vintage, Wine Source, Melchior 18, Tanins, Vinexperience
On 1/14/2026